FAQ — Lancaster Recovery Services

Question 1

Are you available 24 hours a day?

Accepted Answer

Yes — we operate 24 hours a day, 7 days a week, 365 days a year. Whether you break down at 3am on Christmas Day or during rush hour on a Monday morning, we'll be there.

Question 2

What areas do you cover?

Accepted Answer

We cover Lancaster, Morecambe, Carnforth, Galgate, Garstang, Kirkby Lonsdale, Caton, Hornby, Silverdale, Arnside, Kendal and surrounding areas. We also cover the M6 motorway between junctions 32 and 36.

Question 3

How do I contact you in an emergency?

Accepted Answer

Call us on 0345 548 6292 — our line is open 24/7. You can also use our live chat function (available 08:00–22:00) or send a WhatsApp message for a quick response.

Question 4

What types of vehicles do you recover?

Accepted Answer

We recover cars, vans, motorbikes, caravans and light commercial vehicles. If you're unsure whether we can help with your vehicle, just give us a call and we'll advise you.

Question 5

How quickly can you reach me?

Accepted Answer

Response times vary depending on your location and how busy we are, but we aim to reach you as quickly as possible. For motorway breakdowns we prioritise fast response due to safety concerns.

Question 6

Can you recover my vehicle from a motorway?

Accepted Answer

Yes — we regularly attend motorway breakdowns on the M6 between junctions 32 and 36. Please ensure you are in a safe location (behind the barrier if possible) and call us immediately.

Question 7

Can you recover a vehicle after an accident?

Accepted Answer

Yes, we provide accident recovery services. We'll safely load and transport your vehicle to a garage or location of your choice. We handle the process carefully to avoid any further damage.

Question 8

Where will you take my vehicle?

Accepted Answer

We can take your vehicle to a garage of your choice, your home address, or a secure storage facility. Just let us know your preference when you call.

Question 9

Can you fix my car at the roadside?

Accepted Answer

We offer a range of roadside fixes including battery jump starts, mobile tyre fitting, spare wheel fitting, fuel delivery and lockout assistance. If we can fix it at the roadside, we will — saving you the cost of a full recovery.

Question 10

What if I've run out of fuel?

Accepted Answer

We offer a fuel delivery service. We'll bring enough fuel to get you to the nearest petrol station safely. Just let us know your location and the type of fuel your vehicle takes.

Question 11

Can you help if I've locked my keys in my car?

Accepted Answer

Yes — we provide lockout assistance and can help you regain access to your vehicle without causing damage. Call us and we'll get to you as quickly as possible.

Question 12

Do you carry tyres in stock?

Accepted Answer

Yes, we carry a range of tyres in stock for our mobile tyre fitting service. We'll do our best to match your tyre size. Call us with your tyre size and we can confirm availability before attending.

Question 13

How much does recovery cost?

Accepted Answer

Pricing depends on the type of service, distance and time of day. We'll always give you a clear quote before we start any work — no hidden charges or surprises.

Question 14

Do you work with insurance companies?

Accepted Answer

Yes, we work with a number of insurance providers and breakdown cover companies. If you're claiming through insurance, let us know and we can assist with the process.

Question 15

What payment methods do you accept?

Accepted Answer

We accept cash and card payments. Payment is typically taken on completion of the job. If you have any questions about payment, just ask when you call.

Frequently Asked Questions

General

Recovery Services

Roadside Assistance

Pricing & Payment

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