Privacy Policy

Privacy Policy
Lancaster Recovery Services

Effective Date: 28/04/26

Lancaster Recovery Services ("we", "us", "our") provides vehicle recovery, roadside assistance, and mobile tyre services across Lancaster and surrounding areas. This Privacy Policy explains how we collect, use, and protect your personal data.

1. Information We Collect

We may collect the following information when you contact or use our services:

Personal Details: Name, phone number, email address
Location Data: Breakdown location or vehicle location
Vehicle Information: Registration number, vehicle type, issue details
Service Information: Recovery requests, callout details, service history
Payment Information: Billing details where applicable
Technical Data: IP address, website usage (via cookies)

2. How We Collect Your Data

We collect information through:

Phone calls, WhatsApp, or live chat enquiries
Website contact forms and booking systems
Emergency recovery requests
Email communication
Cookies and website analytics tools

3. How We Use Your Data

We use your data to:

Respond to breakdowns and provide roadside assistance
Dispatch recovery vehicles to your location
Communicate updates about your service request
Process payments and issue invoices
Improve our services and response times
Comply with legal obligations

4. Legal Basis for Processing

We process your data under:

Contractual necessity (to provide recovery services)
Legitimate interests (running and improving our business)
Legal obligations (record-keeping, compliance)
Consent (for optional communications)

5. Data Sharing

We may share your data with:

Partner garages or repair centres (if your vehicle is transported)
Insurance companies (if applicable to your case)
Payment providers
IT and communication service providers

We do not sell your personal data.

6. Data Retention

We retain personal data only as long as necessary to:

Complete the service
Maintain business and legal records
Resolve disputes

7. Data Security

We take appropriate measures to protect your data, including:

Secure communication systems
Limited access to sensitive data
Safe storage of customer records

8. Your Rights

Under UK GDPR, you have the right to:

Access your personal data
Request corrections or deletion
Object to processing
Request data portability
Withdraw consent where applicable

Contact: breakdown@lancasterrecoveryservices.co.uk

9. Cookies

Our website may use cookies to improve functionality and user experience. You can manage cookies through your browser settings.

10. Third-Party Services

Our website may use third-party tools (e.g. booking systems, reCAPTCHA). These services may collect limited technical data.

11. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on our website.

12. Contact Information

Lancaster Recovery Services
Phone: 01524 745051
Email: breakdown@lancasterrecoveryservices.co.uk